Fixed Series Julie Blair Fixed Series Julie Blair

AI FIXED: VOL 4 — The Lifeline in the Chat Box (The Ethical Guardrails)

AI, Fixed. Vol 4 tells the story of how a banking AI chat system was used by vulnerable customers as a discreet lifeline during situations of financial and domestic abuse. It highlights how standard automation workflows can unintentionally create risk, and how rebuilding AI with safety signals, human intervention, and protective design transforms it into a secure and supportive channel.

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Fixed Series Julie Blair Fixed Series Julie Blair

AI FIXED: VOL 3 — The Safety (The Hallucination that Could Have Ended a Contract)

AI, Fixed. Vol 3 examines how AI transcription tools fail in global B2B environments when they misinterpret accents and industry-specific language, producing confidently incorrect outputs. Through a real-world case, it reveals the operational and reputational risks of unchecked automation and how confidence thresholds, human-in-the-loop design, and domain calibration are essential to fixing AI systems.

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Fixed Series Julie Blair Fixed Series Julie Blair

AI FIXED: VOL 2 — The Trust (The Luxury of the 2-Minute Task)

AI, Fixed. Vol 2 explores a real-world case where AI tools introduced into a luxury environment technically worked but failed in practice. It tells the story of how staff spent more time correcting AI outputs than using them, revealing the hidden “correction tax” that appears when automation doesn’t align with high-context, high-trust workflows and how fixing it required precision, not replacement.

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Bias & Inclusion Julie Blair Bias & Inclusion Julie Blair

WHY AI FAILS: VOL 4 — The Edge Case Problem: Why AI Systems Fail Outside The “Default User”

AI systems often fail not because the technology is flawed, but because they are designed around a “default user” that doesn’t reflect real-world complexity. This article explores how edge cases expose hidden weaknesses in enterprise AI, creating performance gaps, bias risks, and operational failures when deployed in diverse, real-world environments.

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AI Pilot Failures & ROI Julie Blair AI Pilot Failures & ROI Julie Blair

WHY AI FAILS: VOL 1 — Buying the $50k/month Ferrari of AI tools but trying to run it on vegetable oil.

Buying a $50k/month AI tool and feeding it fragmented data is like running a Ferrari on vegetable oil. Without Data Gravity, your 'Enterprise' AI is just an expensive paperweight. Learn why infrastructure debt is the silent killer of ROI and how to fix the fuel before you wreck the engine.

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